Digital Transformation in the Public Sector

Digital transformation in the public sector is an important development for every field of government. In this course, we will discuss how governments can use data to improve public services, increase citizen participation, promote transparency, and develop better policies. We will also discuss issues of interoperability, digital security, and privacy. Participants will learn about the personal records database in the Netherlands, visit practical examples of spatial planning and digital service delivery, and reflect on the applicability in their own context. This way, the course helps participants to effectively implement and modernise digital transformation initiatives and steer digital governance in area of influence.

The course focuses on the policy dimensions of digital transformation, bridging the gap between policy and technology. It’s practice-oriented, with expert insights from both the public and private sectors, emphasizing practical applications in diverse contexts.

Key Learning Areas:

• Interoperability: A critical factor for enabling different government systems to seamlessly exchange and integrate data. Dutch government practitioners from the National Office for Identity Data show how interoperability improves public service delivery and operational efficiency.
• Artificial Intelligence (AI): We will explore the innovative uses of AI in the Dutch government, such as improving decision-making, enhancing citizen services, and automating administrative tasks.
• Cybersecurity: We will discuss how to strategize for maintaining security with increasing digital threats, understanding key considerations to protect sensitive government data and maintain robust cybersecurity.
• Change Management: The focus on will be on managing the organisational change and the expected challenges in order to ensure smooth transitions and gaining stakeholder buy-in.
• Critical Success Factors for Government Apps: We will explore what makes a government app successful, from user experience to ensuring accessibility for all citizens.
• Inclusivity: Digital public services should be accessible to everyone, regardless of their background or technical ability. We will discuss how to design and implement inclusive digital services that reach all demographics.

Interested? Find more information about the content, application process and group discounts on the website.

We offer a 50% reduction of the course fee for practitioners from local authorities and local NGOs from countries on the OECD DAC-list.

Should you know other persons in your organisation or network who may be interested in this course, please feel free to forward this email.

For general inquiries, please contact info@thehagueacademy.com or call +(31) 70 37 38 695